Q: How long does shipping take?
A: Before you place your order, please double check that the shipping information is correct. Once the order is placed, we cannot change the shipping address because we are fulfilling and shipping almost immediately with our expedited fulfillment and shipping. You will receive an email confirmation once your order is received.
Q: Do you ship internationally?
A: Yes, we ship to over 200 countries worldwide. If shipping rates do not show up for your order, please verify that your address is correct first, and then reach out to us at firstname.lastname@example.org to see if we ship to your country.
Q: When can I expect my international order to arrive?
A: As of 1/28/21 we have upgraded our international shipping to a premium international service, which offers a faster and more reliable shipping experience. There may still be carrier delays or lost or stolen packages that are out of our control. Estimated shipping timelines begin once the order has shipped, and do not include delays in fulfillment due to weekends or holidays, or delays due to customs or import complications. Inclement weather and other unforeseen circumstances may also affect shipping times. Full Circle Prenatal is not responsible for delays in delivery due to these circumstances or carrier error. Please see our shipping policy, below, covering how we handle lost, stolen or damaged orders.
Q: Will I have to pay duties and taxes on my international order?
A: Yes, we provide guaranteed duties and taxes at checkout which means what you see at the checkout is the final cost and you are not responsible for any additional fees beyond that.
Regardless of where you’re shopping from internationally, some items may require custom clearance. If you receive notice that additional information is required for clearance, please contact us at email@example.com.
Q: What is your shipping policy?
A: Full Circle Prenatal is proud to partner with Route, the leader in package protection and tracking solutions. We've covered the cost of Route+ on your order so it will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route and receive a replacement or be fully reimbursed. We are excited to offer this service to you at no additional cost! *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.
Q: Where is my order?
A: Download Route’s mobile app for iOS from the App Store to visually track your package and receive real-time notifications on its estimated delivery.
Q: What if my order never arrives or is stolen?
A: To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
Q: What if my order is damaged?
A: To protect your order against damage that occurred during shipping, we've added Route+ package protection. With Route+ you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at firstname.lastname@example.org and we will be happy to work with you to remedy the situation.
Q: Why do you use Route+
A: We are using Route+ because once your order leaves our facility, it is in the hands of the mail carrier where there is a risk of it being damaged or lost. Since we cannot control mail carrier operations, and they are under increased pressure due to Covid-19 restrictions and overall increase in deliveries, we want to offer our customers some peace of mind with Route+ shipping insurance.
Q: What are Route’s terms and conditions?
A: Route’s terms and conditions are listed here:
Q: How do I file a claim for my lost, stolen or damaged order?
A: If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claim here: https://claims.route.com/ . Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use
with the claim form.
Q: Does Route+ cover stolen items?
A: Yes! When you insure your orders with Route+, stolen items are eligible for reorders or refunds.
Q: Is Route a licensed insurance company?
A: Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.
Q: How do I return for a refund?
A: Please refer to our refund policy.