Shipping & Returns

HOW LONG DOES SHIPPING TAKE?

Before you place your order, please double check that the shipping information is correct. Once the order is placed, we cannot change the shipping address or modify the order. Our team packages orders within 1-3 business days (Monday through Friday) and it ships via standard ground or 2-day expedited shipping (depending on what option you chose at checkout) with Route Shipping Protection covered by FullWell to protect you from lost, stolen or damaged orders. You will receive an email confirmation once your order is received and another when it ships with tracking information.

*Note: FullWell subsidizes over 50% of the shipping costs on behalf of our customers.

WHEN CAN I EXPECT MY ORDER TO ARRIVE?

All orders within the United States are fulfilled within 1-3 business days (Monday through Friday) and are shipped via standard ground (average time in transit is 4-5 days)* or 2-day* express (air) depending on which option you chose at checkout. *This does not account for carrier delays that are out of our control. FullWell is not responsible for delays in delivery due to these circumstances or carrier error. You will receive tracking as soon as your order is fulfilled and shipped

CAN I CHANGE MY SHIPPING ADDRESS AFTER THE ORDER IS PLACED?

Orders cannot be rerouted to a different address once the order has been placed. It is the responsibility of the customer to ensure that the correct shipping address has been entered at the time of ordering. Our fulfillment team begins working on your order as soon as it is received in order to get your order to you as quickly as possible. Additionally, the mail carriers do not accommodate rerouting requests for our shipments. We recommend trying to retrieve your package from the address you entered. If it becomes lost or stolen, you are eligible to file a claim via Route shipping protection which we cover the cost of on behalf of every customer order.

DO YOU SHIP INTERNATIONALLY?

No, not at this time.

WHAT IS YOUR SHIPPING POLICY?

FullWell is proud to partner with Route, the leader in package protection and tracking solutions. We've covered the cost of Route+ on your order so it will be protected from damage, loss*, or theft. In the unfortunate case that your order never comes or is broken upon arrival, you can easily file a claim with Route here or on the app to receive a replacement or be fully reimbursed. We are excited to offer this service to you at no additional cost!

 *Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 (20 for international) days and within 30 days from the last checkpoint.

WHERE IS MY ORDER?

Download Route’s mobile apphereto visually track your package and receive real-time notifications on its estimated delivery.

WHAT IF MY ORDER NEVER ARRIVES OR IS STOLEN?

We've covered the cost of Route+ on your order so it will be protected from loss* or theft. In the unfortunate case that your order never arrives, you can easily file a claim with Route here or on the app to receive a replacement or be fully reimbursed.

*Claims for packages marked "delivered" must be filed after 5 days and before 15 days from the date the package was marked "delivered." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 for international orders) and within 30 days from the last checkpoint.

WHAT IF MY ORDER IS DAMAGED?

In the unfortunate case that your order is damaged, you can easily file a claim with Routehereor on the app and receive a replacement or be fully reimbursed.

If your order has defects or you suspect it was damaged during manufacturing, please reach out to us at cs@fullwellfertility.com and we will be happy to work with you to remedy the situation.

WHY DO YOU USE ROUTE+?

We are using Route+ because once your order leaves our facility, it is in the hands of the mail carrier where there is a risk of it being damaged or lost. Since we cannot control mail carrier operations, and they are under increased pressure due to Covid-19 restrictions and overall increase in deliveries, we want to offer our customers some peace of mind with Route+ shipping insurance.

WHAT ARE ROUTE’S TERMS AND CONDITIONS?

Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/

HOW DO I FILE A CLAIM FOR MY LOST, STOLEN OR DAMAGED ORDER?

If you insured your order with Route+ at checkout, you will receive a confirmation email from Route with a link to file a claim. You can also file a claimhere

*Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.

IS ROUTE A LICENSED INSURANCE COMPANY?

Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.

HOW DO I RETURN FOR A REFUND?

Please refer to our refund policy.